Frequently Asked Questions

Shipping & Delivery

1. Do you offer free shipping?

YES! We offer free shipping on orders over $100 for most of countries.

 2. Where do you ship to?

We ship to the most countries around the world! We have customers from all over the world, the main customers are in the United States, the United Kingdom, Germany, France, Canada, etc.

 3. Where do you ship from?

We ship from China. China is the world's largest manufacturer. We have a complete supply chain in China and have our own design team and muslim review team, which ensure that we can provide products with high quality and favorable prices.

 4. How long does shipping take?

We try our best to provide the best courier services to make sure your items arrive in the quickest possible time.

Delivery time varies by shipping country, usually ranging from 3 days to 20 days. For the United States, most European countries, Australia, Canada, the delivery time is about 7~12 days.

 5. When do you ship after I place the order?

Normally, we will ship the goods within two working days. We will post a notice on the homepage or product page or contact you by email If there are special circumstances (such as public holidays, out of stock, or other).

 6. How about the shipping cost?

Shipping costs are based on the weight of your order and the destination country. We do our best to provide fast and cheap shipping.

To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Shipping charges will be displayed before you complete your order.

Of course, we provide free shipping services for many products and the order over $100！

 7. How can I track my shipment?

A tracking link will be added to your order panel shortly after the items are shipped.

 

Order & Payment:

 8. Did my order go through?

After your order was completed successfully, you will see a 'thank you' confirmation page with your order number, and you will also receive an email from us confirming your order. Please be sure to check your spam, junk or promotion folders for the email.

 9. What if there is a problem with my order?

We do our best to make sure you receive exactly what you ordered. If you believe there is an error when you receive the items, you can email us with three days via salam@my-dina.com.

 10. What forms of payment do you accept?

We accept payment via Paypal, Visa and Mastercard credit card at present. If you want to make payment by bank transfer, please write to our email box: salam@my-dina.com, we will provide you with detailed bank account information.

 11. Can I get an invoice?

Yes. please make a note to indicate your special requirements on invoices when placing the order. We will issue the invoice and send it to your email box.

 12. Can I cancel an order?

Sure! Just notify us as soon as possible and we can cancel it for a full and immediate refund if the order is not shipped.

We are unable to cancel your order if it has shipped, and we will then treat the cancellation as a return instead.

 

Purchase & Reseller:

 13. Do you offer discounts or promotions?

From time to time we will have special sales and promos on our website. You can sign up for our email newsletters to learn about these information more conveniently.

Besides, we also provide extra promotions or free gift on our Facebook Group for every week, welcome to join us and get these great gifts.

 14. Can I become a reseller?

Yes you can!

If you run a good store, website or blog we'd love to hear from you，then please contact us via salam@my-dina.com.

besides, you can also join our affiliate program（链接） if you have a popular social media channel, we offer great commissions to affiliate members.